A client’s personal information is never disclosed, including their full name, email address, delivery address, telephone number and other personal details, to any third parties.
Sam retains copyright on all the artwork that she produces. When commissioned artwork is complete it is displayed in her online gallery. Clients who do not wish their commissioned artwork to be shown in the gallery must notify Sam in writing when ordering.
Sam will only use images of commissioned artwork for promotional material, never to reproduce to make profit.
Clients are responsible for the supply of any reference photographs they provide. If photographs are taken by a third party, and the copyright does not belong to the client, clients must obtain their permission to use and provide proof of this to me when ordering.
A deposit i required before work begins. Deposits are up to 50% of the total cost of the commissioned painting. An invoice of the total cost, plus the deposit amount, will be given to the client before work commences. Pet portraits must be paid for in full before posting. For commissions over £1000 a payment plan may be considered.
Gift vouchers cannot be refunded or exchanged for cash. They are valid for one year from the date received by the recipient, which will be shown on the actual voucher. Sam reserves the right to be shown the voucher when the recipient pays using the voucher.
The time it takes to complete commissioned artwork depends on the time of year, the length of the waiting list and the size and type of the painting. An accurate estimated time of completion will be given when ordering. Clients must communicate if the commissioned artwork needs to be completed before a specific date, and Sam will do her very best to ensure it is completed and delivered in time. Please order early to avoid disappointment, especially around Christmas time.